Delivery Information

SHIPPING:

How long will it take to ship my order?

Most orders, including size changes and custom orders, are filled within 3-4 business days.
Our preferred method of shipment is via PTT Worldwide and these shipments are sent out Monday-Friday.
For Express shipments, we use TNT which picks up daily Monday-Friday.

Where do you shipping?

Stencil Istanbul is happy to offer worldwide shipping for our international customers!


What are your shipping charges?

FIRST CLASS INTERNATIONAL: For standart shipping we ship via PTT Worldwide for $ 5.90.
EXPRESS INTERNATIONAL: For express shipping  we ship via UPS for $ 22.

ESTIMATED DELIVERY TIME WITH STANDARD SHIPPING TO :
Europe : 5 to 10 business days (excluding process time)
USA : 10-15 Business days (excluding process time)
ASIA : 5 to 10 business days (excluding process time)
Other countries up to 25 Business days.

ESTIMATED DELIVERY TIME WITH EXPRESS SHIPPING TO :
Europe : 2 to 3 business days (excluding process time)
USA : 4 to 5 Business days (excluding process time)
ASIA : 3 to 4 business days (excluding process time)
Other countries up to 10 Business days.

Vat/Tax/Custom/Processing Fees:

Please note that international shipments are subject to Duties, Taxes, and miscellaneous fees which vary from country to country.These fees are determined by the entering countries customs and border patrol.Please understand that these fees are out of our control.Please note that these charges are the customer’s responsibility and are not included in the shipping cost.

IMPORTANT: Kindly note that at the time the order is placed you acknowledge that your package may be subject to duties and taxes set by the entering countries Custom and Border patrol. If the package is returned to Stencil Istanbul due to refusal to pay for custom charges or returned to sender due to inability to get a hold of the addressee, you are responsible for the return fees that the package incurs and will be subtracted from the refund. We thank you for your understanding.

Please read the whole item description to make sure the stencil fits your project.
If you have any questions about a product or stencil, please contact us prior to purchase.

PAYMENT:

We accept payments through PayPal, Mastercard, VISA and Bank Transfer.
Valid currencies for payments: $ US Dollar , € Euro , Sterling and TL

Refunds and Exchanges

Upon receipt of the unopened and unused goods, we will gladly refund your account for the item(s).
in case of return:
- Buyer pay for return shipping.
- We don't refund the original shipping.

We don't accept return / refunds for: Customized and special design stencils ABSOLUTELY NON-Refundable

Damaged Products / Order mistake :

In the event of any problems after receiving your order, please let us know asap and We will work with you to resolve the issue ASAP.
Please contact us within 3 days of receiving your order.